After a lot of discussions and feedback from our guide, the way forward was to look at the process of the filing system and see how we could incorporate our ideas in it. There were various solutions/suggestions that we had figured and wanted to work out on, in isolation or in collaboration with each other. Two broad concepts thats we wanted to work on were:
The Wheel Concept
Based on the idea that the Citizen must be given necessary information during the entire process, perhaps a step-by-step way of receiving it, as and when s/he wants it. This includes things like informing the citizen about Cognizable/ Non Cognizable Offence, what his complaint could be, what should be his next step
The idea came from the insight that the filing procedure is extremely one sided, it does not allow for the Citizen to be part of. Anything that the Policeman says or does is believed to be true and the action that he takes, is taken to be correct or the one that has to be followed. So in anyway, could it be possible to make the interaction between the two more transparent and inclusive? Fleshing it out further, we figured it could be a service delivery mechanism to ensure that the Citizen gets the required information/step ahead while he needs it. Both the parties will be able to see what exactly was happening and what should be done. This service would include things like informing the citizen about Cognizable/ Non Cognizable Offence, what his complaint could be, what should be his next step, etc,.It would also enable him to keep a track of his compliant, and be able to give feedback at the end. The Policeman’s workload would also reduce by a great manifold during the entire process, especially the filing of first hand information.
A third one, though not very elaborate but is a simple intervention that we both that may work for a space like a Police Station
Upon visiting a Police Station, we figured a lot has got to do with its space and that is what makes one feel intimidated. The walls of a space tell a lot about it. Perhaps looking at a clean white space may help someone get more comfortable around the Police Station.