The selected solution is an integrated option that addresses four identified design opportunities. The idea is to build an application that helps the citizens navigate through the entire process of dealing with the police when an incident occurs, and give communities a way to engage with the local police by sharing experiences and flagging crime or even misdemeanor on the part of the police. The jurisdiction maps are necessary to eliminate ambiguity of the handling of the case, and provide clear cut demarkation between police stations. This data is not available in a consolidated form even with the police department, which leads to a lot of confusion and hassle for the citizens as they are sent from one police station to another trying to get their complaints filed. The jurisdiction maps can then be overlayed with crime data of the particular area to get a sense of efficiency or misconduct. For example, if the crime rate of a particular area is extremely low but the number of complainants are high, that means that the concerned Police Station is not registering complaints and taking necessary action. This could give further insight into dealing with crime on a local level, and for people to make better decisions about their lives (which schools to send kids to, which areas to invest in, etc). “What Next” is an extremely user friendly interface between the police and the citizens. It basically answers their “What do I do now?”, “How do I get through this?”, “Who should I go to” questions. It helps people navigate through an uncomfortable situation in a calm manner, by asking them necessary questions, providing reassurance, syncing their data to the police station systems and giving them necessary procedural and legal information as per their need at that particular time. This would help make the experience smoother and reduce the probability of the citizen being cheated or misguided at the police station due to lack of knowledge. This system would also be synced to the Investigation Officer so periodic updates can be received and the regular trips to the police station could be avoided. Further, the citizen can share his/her experience at the police station with others in the community so everyone knows who’s reliable and who’s not, and senior officers can keep a track of policing activities at the lower level.
From the policeman’s point of view, as information about the incident is directly sent from the application to the police station system, the police already know about the complainant and can assist him/her better. It also removes the need for manually filling details redundantly at various stages of the process. With this concept, we hope to answer the most critical questions that people ask when they’re in a hassled situation–and make the policing system more effective and friendly, aiming to collaborate with local communities to make a crime-free society.