The approach to start building a possible solution was governed by an important factor:
“What would a citizen ideally need at the given point / given time. ”
Keeping that as a constant, our next step was to see how the navigation could be built around
• information dissemination
• reaction of the citizen
At first we looked at various options that would be feasible for a citizen and built the follow- up steps according to that. What would be available to the citizen, how would the flow of information work and what would he see and would would he do. A critical question (and rather difficult to answer) was the availability of a map and at what point.
Further, we built on a decided skeleton and fleshed out more details within it. It had to be a flow which would allow him to decide swiftly what s/he needed to do next . For this, we thought it would be best if we helped her/him to decide on the homescreen whether the would be reporting something based on his current location or not. Next, what would s/he like to do (the categorisation of options under the View, Report and Contribute) and if s/he chose one of the options, how would it be built further.
For each screen, what would be the available information, what would s/he see and what would s/he do.
The diagram below shows part of the flow that we looked at. This highlights the initial part of the navigation.
Next, we’re looking at the User Interface of the application.