The Big Screen- Mapping it Out Entirely

Taking things ahead from our last focus point of a Service Based Solution for the entire system, we built it further. We collated our final insights, what we want to be looking at finally and trying to fight the questions we have been trying to answer. We fleshed out the entire details and figured out how it would work. The entire system, its operation, the various touchpoints within the suggested service system.

So, what is this BIG SCREEN?

Taking a cue from the insight that a citizen cannot particularly see or know what is happening during the process of reporting/ filing a complaint, how things are recorded and how he does not know anything about the Policeman he is interacting with, the Big Screen is an interactive platform (a surface table/ a surface wall) that • allows the citizen to look at/ do the process alongside a Policeman, at a scale that is large enough to see  • allows both the parties to look at each others credentials and details • allows citizen to submit evidence live, in the form of photos/videos/audio statements • makes the policemans job a lot easier with respect to his workload and paperwork. • there is an option of language choice available  • allows citizen to give feedback on his entire service

This Big Screen is the tool available at the Police Station, but before heading there, a citizen could also use a tool (an app on his smartphone) or go to a peripheral service that allows him to interact with an application that begins the process of reporting a crime. This guides him through the entire process and is in sync with the nearest Police System.

So the scenario is such that there could be two ways, 1. A report from an app 2. A report directly at the Police Station. In both cases, the citizen needs to visit the Police Station, and further interact with the Big Screen.

This includes various details, stages and scenarios within the process. Along with that we also tried to answer a lot of questions that cropped up. Some of them we were not able to answer because they were fundamentally things that we were not able to decide (Will the Police harass the citizen?, How will where be training for everyone?, How does the system decide for the citizen?)

Working of Wall

Working of The Big Screen

Next we are trying to build the various scenarios within the system that would detail the decision making of the Citizen.

We also looked at why The Big Screen was something that tried to solve a problem like this, what were its advantages for the whole process?

The Big Screen

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Way Forward

After a lot of discussions and feedback from our guide, the way forward was to look at the process of the filing system and see how we could incorporate our ideas in it. There were various solutions/suggestions that we had figured and wanted to work out on, in isolation or in collaboration with each other. Two broad concepts thats we wanted to work on were:

The Wheel Concept
Based on the idea that the Citizen must be given necessary information during the entire process, perhaps a step-by-step way of receiving it, as and when s/he wants it. This includes things like informing the citizen about Cognizable/ Non Cognizable Offence, what his complaint could be, what should be his next step

The Wall
The idea came from the insight that the filing procedure is extremely one sided, it does not allow for the Citizen to be part of. Anything that the Policeman says or does is believed to be true and the action that he takes, is taken to be correct or the one that has to be followed. So in anyway, could it be possible to make the interaction between the two more transparent and inclusive? Fleshing it out further, we figured it could be a service delivery mechanism to ensure that the Citizen gets the required information/step ahead while he needs it. Both the parties will be able to see what exactly was happening and what should be done. This  service would include things like informing the citizen about Cognizable/ Non Cognizable Offence, what his complaint could be, what should be his next step, etc,.It would also enable him to keep a track of his compliant, and be able to give feedback at the end. The Policeman’s workload would also reduce by a great manifold during the entire process, especially the filing of first hand information.

A third one, though not very elaborate but is a simple intervention that we both that may work for a space like a Police Station

White Spaces

Upon visiting  a Police Station, we figured a lot has got to do with its space and that is what makes one feel intimidated. The walls of a space tell a lot about it. Perhaps looking at a clean white space may help someone get more comfortable around the Police Station.

More Brainstorming

After the first level of Brainstorming, the second level was done to flesh out more ideas keeping in mind the various points discussed earlier. The question to answer was “How Do You Make the Citizen Feel More Comfortable and Build A Smooth Process for Him”.  This activity (in a very interesting manner) put the Ideal Scenario Map also into being (which was drafted around the same time, but separately). From this, rose one of the concepts that we could take further or we could detail out.

Another idea was to see how we could try and combine various suggested interventions and how would they function in totality within the system. One way of looking at it was to see how could you make the system more transparent through a media that allowed the interaction of both parties as well as reduce the workload of a Policeman.

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Brainstorming for Concepts

The first level of brainstorming for concepts/solutions/ ideas began keeping in mind the situation of the occurrence of an incident followed by the willingness to file a complaint, further to which he faces a hassle while doing so ( at the Police Station).

We charted out some rough ideas on our own initially and then discussed them further. Some of the ideas were what we had in mind already (based on the system map) and some were fresh that we decided to keep in mind that could be taken forward.

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